Credit Basics
What Can Affect Your Credit Score?
Your FICO score is a "snapshot" of your credit history at a given point in time and can change based on the factors that make up your credit score.
- Late Payments - Pay your bills on time, and if you have missed a payment, get current.
- Credit History - When you payoff a debt or collection, or close an account, the credit reference still remains on your credit report for a minimum of seven years.
- High Balances - Keep outstanding balances low on credit cards and other "revolving" accounts.
- New Credit - If you have been managing credit for a short time, don't open a lot of new accounts.

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General Questions
For general inquiries or questions regarding an in-process loan, please contact our Customer Service Department at
1-877-889-2878
For questions regarding your loan payment or servicing of an existing loan, contact our Servicing Department at
1-800-567-9634
If you need assistance locating a Prospect employee, please call our Operator at 1-800-464-2484
